Help Center

What is your return policy?

It’s pretty simple. LOVE IT OR YOUR MONEY BACK. No questions asked.  If you open and try any of our products and don’t think it’s the best you’ve tried in the USA, we will send you a pre-paid shipping label for a free return, and immediately refund 100% of your purchase. This is the real … Continued

Where is my order / Tracking number?

When you place an order we send you an Order Confirmation email, and once the order is shipped, we send you a Shipping Confirmation email with the tracking number.  Please check your spam/junk folder just in case it went there. If you have checked your email and spam folder and still can’t find it, please … Continued

Where are you located? Where do your products ship from?

Our offices and FDA registered temperature-controlled warehouse are in Miami, Florida. All our products are from Spain and are shipped from our warehouse in Miami to all 50 states (1-3 day free shipping). Iberico Club Store

I need to change my shipping address.

Please contact us asap by email ([email protected]), whatsApp (650 338 6945 only text) or LiveChat on the website and we’ll do our best. If the order is already shipped and in the carrier’s network, they normally don’t allow address changes until it arrives at the original destination. 

What is the weight of the Sliced Jamón package?

2.5 oz per package (~ 70gr). This is 15 to 20 slices of delicious Pata Negra; hand-carved. Other more industrial versions slice the ham with machines and offer packages with the same exact amount of slices, but the quality will never be the same.  View our Jamon Slection

How to Store and Preserve Sliced Jamón?

A vacuum-sealed package of hand-carved Jamón Ibérico will last up to 4 months in the refrigerator. An opened package, however, should be enjoyed the same day. Never freeze jamón. Only sliced Jamón Ibérico needs to be refrigerated. Be sure you pull it out of the fridge about an hour before serving so it can come … Continued

How to eat/pair jamón ibérico?

Good sliced bread is a must! A thin slice of Jamón Ibérico on a slice of bread (toasted or not) is really all you need. Many jamón lovers like to rub the slice of toasted bread with tomato and garlic and add a bit of olive oil. Enjoy thin slices at room temperature. You’ll notice … Continued

How to Cut / Carve Jamón?

Carving an Ibérico ham by hand is simple, and is part of the unique Ibérico tasting process. To give you the most authentic experience, our whole Jamón Ibérico de Bellota comes with a holder and a specialty ham knife. Let us show you the best way to slice your ham with our easy 5-step process.  … Continued

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